What is an AI receptionist and how does it work?
A voice AI answers the call, understands the question and takes the order. Here's what happens behind the scenes, in plain words.
How a call is answered
When a customer calls, the AI turns speech into text, understands the meaning of the question and prepares an answer from your knowledge base. The answer is turned back into natural speech and spoken to the customer.
What the knowledge base is
Menu, prices, hours, address and common questions — everything the AI knows lives here. When the AI can't answer a question it flags it, you write the answer once, and next time it answers on its own.
When a person is needed
For a complex complaint or special request, the caller presses 0 and is transferred to your staff. The AI handles routine calls so your team has time for what matters.
How long setup takes
Our team connects your number and you add your business details. Telvo is usually live within a day, and you can try it free for 14 days.
