Question 1

Do I need to change my number?

Accepted Answer

No. Our team connects your existing number to Telvo. Customers keep calling your number as before.

Question 2

Which languages does the AI speak?

Accepted Answer

In over 38 languages: Azerbaijani, Turkish, English, Russian and more. For Azerbaijani we use local voices.

Question 3

What if a customer wants to speak to a person?

Accepted Answer

On a phone call they press "0" and the call is transferred to you. On a WhatsApp call the request goes to the urgent callback list and you get a notification.

Question 4

When does WhatsApp calling start working?

Accepted Answer

WhatsApp messages work from day one. WhatsApp calls require Meta to verify your business, which usually takes a few days. We help you through the process.

Question 5

What happens when the minute limit runs out?

Accepted Answer

The system doesn't stop. Extra minutes are billed at month end, and you get a notice at 80% and 100% of your limit.

Question 6

Can I change my plan later?

Accepted Answer

Yes, you can change your plan at any time.

Question 7

How much does yearly billing save?

Accepted Answer

Yearly billing gives you 2 months free: for example, Business drops from ₼199 to ₼166 per month, saving ₼396 a year.

Question 8

Do I need a card for the trial?

Accepted Answer

No. The 14-day trial includes 30 AI minutes and no card is required.

Question 9

What happens if I hit the limit?

Accepted Answer

The system doesn't stop. Extra minutes are billed at month end, and you get an email and dashboard alert at 80% and 100% of your limit.

Frequently asked questions

Frequently asked questions

Pricing questions

Let Telvo take your next call.